jason_randall_assignment

1. Statement of the Problem:
Undergraduate, and especially graduate, students need to be able to access materials (whether periodical articles or monographs) that are not held by the University of St. Thomas libraries (or subscribed databases), or the CLIC consortium of libraries. The libraries have implemented procedures, and purchased software to facilitate access to resources not held by the libraries. This is traditionally called Inter Library Loan (ILL). The libraries have purchased and made available software call ILLiad that allows students to initiate, track and receive ILL materials. Experience, however, has shown that a large percentage of both undergraduate and graduate students, and faculty members, are unaware of this service, and if aware, do not readily know how to access it.

2. Needs Assessment:
Experience has shown front-line library staff that many members of the UST community (undergraduate and graduate students, faculty, and staff are unaware of the libraries’ ILL services. Furthermore, experience has shown that many of those members of the UST community that are aware of the libraries’ ILL services are unable to locate, register, and use the links in the libraries’ web pages. One way to assess the need for instruction in ILL would be a retrospective review of usage statistics. If after implementation of the ILL instructional video ILL usage statistics increase in an appreciable manner, we can assume that the instructional video partially addressed the need.

3. Task Analysis:
The overall instructional goal is that members of the University of St. Thomas community (students, faculty, and staff) know how to independently use the ILLiad software to submit, track, and receive information items in either digital or physical form. There are preconditions. First, users have to have a college-level understanding of the types of information that is available. Second, they need to know the libraries can supply this information. Third, users need to have a degree of computer literacy so that they can access UST’s website. Fourth, users need to understand how a website works and be able to navigate UST’s website so that they can find the libraries’ part of the website. Fifth, users need to navigate the libraries’ part of the website to find the Inter Library Loan (ILL) location on the libraries’ website. Sixth, users need to understand how to navigate the ILLiad software. A practical instructional and interactive Captivate video can be developed to teach users how to navigate the ILLiad software on the UST libraries’ website.

Outline of tasks needed to achieve goal:
1. Locate first-time user button and click. 2. Locate first-time user’s button and click 3. Fill in the name boxes 4. Be able to locate Banner ID number on student ID and fill in number. 5. Be able to determine their status (undergrad, grad, faculty, etc.) and choose appropriate category. 6. Be able to choose appropriate department of study (history, law) and choose that category. 7. Choose pickup location for physical items (digital items are accessible electronically). 8. Be able to enter their UST e-mail user name. 9 Be able to locate and enter their UST library barcode number and enter in appropriate field. 10. Be able to locate and click the Submit button.
 * A. Register as First-Time User:**

1. Be able to provide the title of the journal, conference proceeding, or anthology in which the article is located. (Required field) 2. Be able to determine and provide the issue number or designation of the journal, conference proceeding, or anthology in which the article is located, if possible. 3. Be able to determine and provide the issue month of the journal, conference proceeding, or anthology in which the article is located, if possible. 4. Be able to determine and provide the year date. (Required field) 5. Be able to determine and provide the pages of the article, etc. (Required field) 6. Be able to determine and provide the author of the article, etc., if possible. 7. Be able to determine and provide the author(s) of the article, etc. (Required field) 8. Be able to determine and provide the ISSN/ISBN of the journal, etc., if possible. 9. Be able to determine and provide the OCLC/WorldCat Accession Number of the article, etc., if possible. 10. Be able to determine and provide the “Not Wanted After Date” of the article, etc. (Required field) 11. Be able to indicate if able to use the item if available only in a language other than English. 12. Be able to determine and provide any other useful information in the notes field. 13. Be able to cite and provide where reference to this item was found, if possible. 14. Be able to find and click the “Submit Request” button.
 * B. Request an Article:**

1. Be able to provide the author/Editors of the book. (Required field) 2. Be able to determine and provide the title of the book. (Required field) 3. Be able to determine and provide the publisher of the book, if possible. 4. Be able to determine and provide the place of publication of the book, if possible. 5. Be able to determine and provide the date of publication of the book, if possible. 6. Be able to determine if a particular edition is required, if possible. 7. Be able to determine and provide the ISBN of the book, if possible. 8. Be able to determine and provide the OCLC/WorldCat Accession Number of the article, etc., if possible. 10. Be able to determine and provide the “Not Wanted After Date” of the article, etc. (Required field) 11. Be able to indicate if able to use the book if available only in a language other than English. 12. Be able to indicate if an alternate edition of the book is acceptable. 13. Be able to determine and provide any other useful information in the notes field. 13. Be able to cite and provide where reference to this item was found, if possible. 14. Be able to find and click the “Submit Request” button.
 * C. Request a Book:**


 * D. Request Book Chapter, Conference Paper, Report, Thesis, or Other (Free Text)**

1. Be able to use the Outstanding Requests function. 2. Be able to use the Electronically Received Articles function. 3. Be able to use the Checked Out Items function. 4. Be able to use the Cancelled Requests function. 5. Be able to use the History Requests function. 6. Be able to use the All Requests function. 7. Be able to use the Notifications function.
 * E. Use the View Function:**

1. Be able to use the Change User Information function. 2. Be able to use the Change Password function. 3. Be able to use the Frequently Asked Questions function. 4. Be able to use the Status Definitions function. 5. Be able to use the About ILLiad function. 6. Be able to use the Outstanding Requests function. 7. Be able to use the Transaction Type Title Author Status function. 8. Be able to use the No Requests function.
 * F. Use the Tools Function:**

4. Learner Analysis Profile:
John is a 19 year old college sophomore pursuing a degree in electrical engineering. He has grown up with computers and enjoys surfing the net and playing online games. His research experience is limited to papers written in high school. He is the typical undergraduate and relies on the internet for all of his research needs. He sees the library as a good place to study but, he can find his own resources using Google and Yahoo Answers.

Samantha is a 29 year old 3rd year law student. Prior to law school she was a RN, and would like to practice medical law after graduation. She currently has a job working for Fairview West Hospital as an assistant council. The law school and hospital have unlimited access to both LexisNexis and Westlaw and these have been her sole resource for her research. The library’s collection is new, so it does not carry many sources dealing with medical law. Time is limited, and her schedule is tight and she no longer visits the library.

Dr. Connor is a professor of history. She has been teaching at the University for 10 years now. Her research focuses on ancient Greek politics. She has limited contact with her library liaison and is a very independent library user. She was fortunate to take a post where a collection of ancient Greek resources was cultivated by a previous professor. She knows that Harvard has a wonderful collection on ancient Greece, but she only makes it out to Boston once a year. This causes her to clump all of her research into narrow time span.