AmandaPt1

Front End Analysis

Installing Check Scanners

US Bank's On-Site Electronic Deposit (OED) Trainers install a web based check scanning program onto our customers computers. To use the program and install the drivers, users must change settings in the Internet Explorer, install AlternaTIFF (a TIFF viewer) and log into the OED website to complete the installation. Finding a time that the trainer and the IT person at the customers location to do the install can be difficult, if not impossible at times. Customers are asking for an on-demand tutorial on how to install the program and all of it's components. Currently, my department's 2008 initiative is to create on-demand tutorials to our customers. At the present time, we send our customers a instructional guide that is technically written.

Needs Analysis: Currently want is being done is that the customers are being sent a paper installation guide that is technically written. If the customer has someone from their IT department available, the customer will install the system themselves. Most of the time, the people installing the program are not technically savvy and do not understand the manual. This is to provide those customers with a easy to follow guide that can be used on demand when the customer needs to install the scanner to any computer. As it is now, if a customer replaces a computer or adds a new computer to their system, they are at a loss as to how to how to install the program. The customer then calls customer service and has to wait until someone calls them back.

Instructional Goal: For the customer to install the program and all of the components successfully.

Tasks: a) Add [|https://electronicdeposit.usbank.com] to the trusted sites b) Change the security settings in Internet Explorer's trusted sites to medium-low or low c) In the advanced tab, check Use TLS 1.0
 * 1) Change settings in Internet Explorer**

2) Install AlternaTIFF a) Go to [|https://electronicdeposit.usbank.com] b) Look for where it says "Can your browser display TIFF images? Click here to find out." c) Follow the instruction on how to install AlternaTIFF d) Register

3) Install the check scanner drivers. a) Go to [|https://electronicdeposit.usbank.com] b) Sign into the website. c) Click on the create deposit tab d) Click on set-up and follow the instructions.

Learner Analysis:

Maribel is 49 years old. She has been using a computer program that someone else put on her computer. She is very nervous about downloading programs and using any new program. When she received the installation guide, she immediately was nervous hoping someone would help her with this new program. If there was a guide that was easy to follow and goes though step by step, Maribel might be willing to try.

Shameem is 25 year old. She is going to school for an MBA but doesn't have the time to download the program when the trainers are available. She is constantly making appointments to download the program but has to break them because something comes up. At one point in time she saw an installation guide but can't remember what e-mail that was in. It would be much easier to have a video to watch.

Paul is 35 years old. He is the IT person for his company. He read the manual and thinks he installed the components successfully. He thinks it would be great to watch a short video to see if everything will work properly.